Please read these terms and conditions carefully before using our website and services.
1. Scope of Service
Transporte Digital operates as a digital marketplace (the “Platform”) connecting independent bus and van operators (“Vendors”) with clients seeking private transportation in Costa Rica.
- Brokerage Role: Transporte Digital is a lead-generation and booking platform. We do not own, operate, or manage any vehicles.
- Service Contract: The contract for transportation is strictly between the Client and the Vendor.
2. Vendor Obligations & Safety
All Vendors registering on the Platform must comply with Costa Rican transportation laws.
- Permits: Vendors must maintain active CTP (Consejo de Transporte Público) permits for all listed vehicles.
- Insurance: Vendors are required to carry valid Póliza de Seguro de Pasajeros (Passenger Insurance) as mandated by law.
- Direct Booking Prohibition: Vendors are strictly prohibited from soliciting Clients to book “offline” to avoid Platform commissions. Any Vendor found bypassing the Platform will be permanently banned.
3. Bookings and Payments
- Deposit: A non-refundable booking deposit is required to secure a vehicle and date. This deposit is paid directly to Transporte Digital.
- Final Balance: The remaining balance must be paid to the Vendor according to the terms agreed upon during the quote process (usually before the trip commences).
- Escrow Logic: For specific high-value bookings, Transporte Digital may hold funds in escrow until the trip is marked as “Completed” in the Admin Commission Review system.
4. Cancellations and Refunds
- Platform Deposit: The initial booking deposit is generally non-refundable as it covers administrative costs and lead generation.
- Vendor Cancellation: If a Vendor cancels a trip, they must provide a replacement vehicle of equal or greater quality or notify the Platform immediately to issue a credit to the Client.
- Client Cancellation: Refund eligibility for the final balance is determined by the individual Vendor’s cancellation policy provided during the quoting phase.
5. Limitation of Liability
Transporte Digital is not liable for:
- Mechanical breakdowns or delays caused by traffic or weather (Fuerza Mayor).
- Any injury, loss, or damage occurring during the transport service.
- Disputes between the Client and the Vendor regarding service quality.
6. Commission and Fees
Transporte Digital charges a commission on every successful booking facilitated through the Platform.
- Reporting: All bookings must be logged in the Admin – Commission Review dashboard to ensure accurate reporting and payout processing.
- Accuracy: Vendors must provide the final agreed price to ensure the correct Commission Rate (%) is applied.
7. Contact Information
- Email: support@transportedigital.com
- WhatsApp: +506 6004-1620
- Website: https://transportedigital.com/contact-us/
